Terms of service

Terms of Service

Last updated: August 20, 2026

Overview

Welcome to Fixoora.

The terms “we,” “us,” and “our” refer to DIGITAL IMPACT FIXOORA FZCO, operating under the Fixoora brand.

Fixoora operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Fixoora is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use the Services.

Please read these Terms of Service carefully. They contain important information about your legal rights and obligations, including warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use the Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence.

If applicable, you also confirm that you have given permission for any minor dependents under your responsibility to use the Services through devices that you own, purchase or manage.

To use certain features of the Services, including purchasing products, you may be required to provide information such as:

  • Your name

  • Email address

  • Billing address

  • Shipping address

  • Payment information

  • Other information reasonably required to complete your transaction

You represent and warrant that all information you provide is accurate, current and complete and that you have the necessary rights to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity occurring under your account.

You may not sell, transfer, assign or license your account to another person without our prior written consent.

Section 2 — Our Products

We make reasonable efforts to provide accurate descriptions and representations of products available through our online store.

However, product colors, finishes, dimensions or appearance may vary depending on:

  • Your device

  • Screen settings

  • Lighting

  • Manufacturing tolerances

  • Product variations

We do not guarantee that the appearance or quality of a product will exactly match how it appears on your screen.

Product descriptions, prices, specifications and availability may be updated at any time without prior notice.

We reserve the right to:

  • Discontinue products

  • Modify product specifications

  • Limit product quantities

  • Restrict sales to certain individuals, regions or jurisdictions

These rights may be exercised on a case-by-case basis.

Section 3 — Orders

When you submit an order, you are making an offer to purchase products from Fixoora.

We reserve the right to accept, reject, limit or cancel an order for any lawful reason.

An order is not considered accepted until we confirm acceptance and successfully process the required payment.

Please review your order carefully before submitting it.

Once an order enters processing, we may not be able to cancel or modify it.

If we reject, change or cancel an order, we may attempt to contact you using the:

  • Email address

  • Billing address

  • Shipping information

  • Phone number

provided with your order.

Purchases are subject to our Return & Refund Policy.

You represent and warrant that purchases made through the Services are for lawful purposes and are not being made as part of fraudulent activity.

Unless otherwise agreed by us, products purchased through our consumer store are intended primarily for personal or household use.

Section 4 — Prices and Billing

Prices, discounts and promotions may change without notice.

The price charged for a product will be the price displayed at the time your order is submitted, subject to any correction of obvious pricing errors.

Your confirmed order price will be shown in your order confirmation.

Unless expressly stated otherwise, prices may exclude:

  • Shipping charges

  • Handling charges

  • Sales taxes

  • VAT

  • Customs duties

  • Import taxes

  • Other government-imposed charges

depending on your location and the nature of the order.

Prices available through our online store may differ from prices available through third-party platforms or other sales channels.

Promotions may be subject to separate terms and conditions.

If promotional terms conflict with these Terms, the specific promotional terms will govern for that promotion.

You agree to provide current, complete and accurate billing and payment information.

You represent and warrant that:

  • Payment information provided by you is accurate.

  • You are authorized to use the selected payment method.

  • Charges incurred through your order will be honored by your payment provider.

  • You will pay all properly charged amounts associated with your order.

Section 5 — Shipping and Delivery

Shipping and delivery estimates are provided for convenience and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by factors including:

  • Carrier delays

  • Customs processing

  • Weather

  • Peak shopping periods

  • Incorrect or incomplete shipping information

  • Events outside our reasonable control

Fixoora is not responsible for delays caused solely by carriers, customs authorities or circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address.

Additional terms relating to shipping, delivery and returned packages may be set out in our Shipping Policy or Return & Refund Policy.

Section 6 — Intellectual Property

The Services and their contents, including without limitation:

  • Fixoora trademarks

  • Logos

  • Product names

  • Text

  • Graphics

  • Images

  • Product photography

  • Video

  • Audio

  • Page designs

  • Branding

  • Illustrations

  • Layouts

  • Software

  • Product reviews

  • Other materials

are owned by, licensed to or otherwise lawfully used by DIGITAL IMPACT FIXOORA FZCO, its affiliates or licensors.

Such materials may be protected by copyright, trademark and other intellectual property laws.

These Terms allow you to use the Services for personal, non-commercial purposes only.

Unless expressly permitted by us, you may not:

  • Reproduce

  • Republish

  • Copy

  • Distribute

  • Modify

  • Create derivative works from

  • Publicly display

  • Publicly perform

  • Download in bulk

  • Store

  • Sell

  • Commercially exploit

our content.

The Fixoora name, logo, product names, designs and slogans may constitute trademarks or other protected brand assets.

You may not use them without our prior written permission.

Shopify trademarks remain the property of Shopify.

All other third-party names, logos, product names and trademarks belong to their respective owners.

Section 7 — Optional Tools

We may provide access to tools or services operated by third parties.

We do not necessarily monitor, control or endorse these tools.

Third-party tools may be made available “as is” and “as available.”

Your use of third-party tools is at your own discretion and risk.

You are responsible for reviewing and accepting the terms and privacy policies applicable to those third-party services.

We may introduce additional features, tools or resources in the future.

Such features will form part of the Services and may be subject to these Terms.

Section 8 — Third-Party Links

The Services may contain links to websites, applications or services operated by third parties.

We do not necessarily control or endorse such third-party services.

We are not responsible for:

  • Their content

  • Accuracy

  • Availability

  • Privacy practices

  • Security

  • Products or services

If you leave our Services to access third-party websites or platforms, you do so at your own discretion.

Before conducting transactions with third parties, you should review their applicable terms and policies.

Questions or complaints concerning third-party products or services should be directed to the relevant third party.

Section 9 — Relationship With Shopify

Fixoora is powered by Shopify, which provides technology that enables us to operate our online store.

However, purchases made through the Fixoora store are transactions directly between you and DIGITAL IMPACT FIXOORA FZCO.

Shopify is not the seller of Fixoora products.

By using the Services, you acknowledge that Shopify is not responsible for the products purchased from Fixoora or for any loss, claim, injury or damage resulting directly from those products, except where applicable law provides otherwise.

Section 10 — Privacy Policy

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Our Privacy Policy is available at:

https://fixoora.com/policies/privacy-policy

Certain information may also be processed by Shopify in accordance with Shopify's own privacy practices.

Shopify's Consumer Privacy Policy is available at:

https://www.shopify.com/legal/privacy/app-users

Because the Services are hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Services in order to provide and improve its services.

Information you submit may be transmitted to Shopify and other service providers, including providers located in countries other than your country of residence.

Please review our Privacy Policy for more information about how we and our service providers process personal information.

Section 11 — Feedback

If you submit, upload, post, email or otherwise transmit:

  • Ideas

  • Suggestions

  • Reviews

  • Feedback

  • Proposals

  • Comments

  • Photos

  • Videos

  • Other content

to us in connection with the Services (collectively, “Feedback”), you grant us a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to use, reproduce, modify, publish, distribute, display and otherwise use such Feedback for purposes connected with operating, improving and promoting our business and Services.

You represent and warrant that:

  • You own or have the necessary rights to the Feedback.

  • You have disclosed any compensation or incentives related to your Feedback where required.

  • Your Feedback does not violate these Terms or applicable law.

We are not required to:

  • Keep Feedback confidential.

  • Pay compensation for Feedback unless agreed otherwise.

  • Respond to Feedback.

We may moderate, edit or remove Feedback that we reasonably believe violates applicable laws, intellectual property rights or these Terms.

You may not use a false identity or intentionally mislead us or others regarding the origin of Feedback.

Section 12 — Errors, Inaccuracies and Omissions

From time to time, information displayed through the Services may contain:

  • Typographical errors

  • Incorrect descriptions

  • Pricing errors

  • Availability errors

  • Shipping errors

  • Promotional inaccuracies

  • Other omissions

We reserve the right to correct errors, update information or cancel affected orders when necessary, including after an order has been submitted, subject to applicable law.

Section 13 — Prohibited Uses

You may use the Services only for lawful purposes.

You may not use the Services to:

  • Violate applicable laws or regulations.

  • Infringe intellectual property rights.

  • Harass, abuse, threaten or defame others.

  • Submit intentionally false or misleading information.

  • Distribute malware, viruses or malicious code.

  • Engage in fraud or impersonation.

  • Send unauthorized spam or unsolicited commercial messages.

  • Collect personal information unlawfully.

  • Interfere with the security or operation of the Services.

  • Circumvent security, access-control or anti-abuse systems.

  • Scrape or systematically extract data where prohibited by us or applicable law.

  • Sell or exploit access to the Services without authorization.

We reserve the right to suspend, restrict or terminate access where we reasonably believe these Terms have been violated.

Section 14 — Automated Agents

This section applies where automated or semi-automated software, bots or artificial intelligence agents access or interact with the Services.

Automated agents must not:

  • Circumvent technical restrictions.

  • Circumvent CAPTCHAs or human-verification mechanisms.

  • Conceal their automated nature where identification is required.

  • Attempt unauthorized access.

  • Interfere with the Services or other users.

  • Ignore technical instructions designed to restrict automated access.

We may limit or block automated access where reasonably necessary to protect the Services.

Section 15 — Termination

We may suspend or terminate your access to all or part of the Services where permitted by law, including where you violate these Terms or engage in activity that may harm:

  • Fixoora

  • Shopify

  • Other users

  • Third parties

  • The security or operation of the Services

Any amounts properly due before termination remain payable.

Provisions which by their nature should survive termination will continue to apply, including provisions concerning:

  • Intellectual Property

  • Feedback

  • Warranty Disclaimers

  • Limitation of Liability

  • Indemnification

  • Governing Law

  • Privacy

  • Dispute-related provisions

Section 16 — Disclaimer of Warranties

Information made available through the Services is provided primarily for general informational and commercial purposes.

While we make reasonable efforts to maintain accurate information, we do not guarantee that all information will always be complete, accurate or current.

Except where expressly stated by Fixoora or required by applicable law, the Services and products are provided “as is” and “as available.”

To the fullest extent permitted by applicable law, we disclaim warranties or conditions that are not expressly stated, including implied warranties relating to:

  • Merchantability

  • Fitness for a particular purpose

  • Durability

  • Title

  • Non-infringement

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

Section 17 — Limitation of Liability

To the fullest extent permitted by applicable law, DIGITAL IMPACT FIXOORA FZCO, Fixoora, our affiliates, directors, officers, employees, agents, contractors, licensors and service providers will not be liable for indirect, incidental, special, punitive or consequential damages arising from or related to your use of the Services or products purchased through them.

This may include, where permitted by law:

  • Lost profits

  • Lost revenue

  • Lost savings

  • Loss of data

  • Business interruption

  • Replacement costs

  • Other consequential losses

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Section 18 — Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless DIGITAL IMPACT FIXOORA FZCO, Fixoora, Shopify and our respective affiliates, officers, directors, employees, contractors, licensors, agents and service providers from third-party claims, losses, liabilities, damages and reasonable legal expenses arising from:

  1. Your material breach of these Terms.

  2. Your violation of applicable law.

  3. Your infringement of third-party rights.

  4. Your unlawful or unauthorized use of the Services.

We will provide reasonable notice of applicable claims where required and may manage the defense or settlement of such claims subject to applicable law.

Section 19 — Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the greatest extent permitted by applicable law.

The unenforceable portion will be treated as severed from these Terms without affecting the validity or enforceability of the remaining provisions.

Section 20 — Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with policies and operating rules posted through the Services, constitute the agreement governing your use of the Services, subject to any additional rights provided by applicable law.

They supersede prior agreements or communications relating to the same subject matter.

Section 21 — Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

We may transfer or assign our rights and obligations under these Terms in connection with:

  • A corporate restructuring

  • Merger

  • Acquisition

  • Asset sale

  • Financing

  • Other legitimate business transaction

subject to applicable law.

Section 22 — Governing Law

These Terms of Service and any separate agreements under which we provide the Services will be governed by and construed in accordance with the applicable laws of the United Arab Emirates and the Emirate of Dubai, without prejudice to any mandatory consumer protection rights that apply to you based on your country or jurisdiction of residence.

Where legally permitted, disputes arising from or relating to these Terms or the Services will be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates.

Nothing in this section removes any mandatory rights or legal remedies available to consumers under applicable law.

Section 23 — Headings

Section headings are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

Section 24 — Changes to These Terms

You may review the current version of these Terms of Service on this page at any time.

We reserve the right to update, modify or replace parts of these Terms by publishing revised Terms on our website.

Where required by applicable law, we will provide additional notice of material changes.

Changes will become effective on the date specified in the updated Terms or applicable notice.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes, to the extent permitted by applicable law.

Section 25 — Contact Information

Questions about these Terms of Service should be sent to:

Email:
hello@fixoora.com

Company:
DIGITAL IMPACT FIXOORA FZCO

Registered Address:
Building A1, Dubai Silicon Oasis
Dubai, Dubai PO6009
United Arab Emirates