Shipping Policy

Last updated: August 20, 2026

Thank you for shopping with Fixoora.

This Shipping Policy explains how orders placed through fixoora.com are processed, shipped and delivered.

Fixoora is operated by DIGITAL IMPACT FIXOORA FZCO.

Order Processing

Orders are processed after payment has been successfully authorized.

Processing times may vary depending on:

• Product availability

• Order volume

• Destination country

• Warehouse location

• Public holidays

• Promotional periods

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please make sure your shipping address is complete and accurate before submitting your order.

Once an order has entered processing or has been handed to the carrier, we may not be able to change the delivery address or cancel the shipment.

Shipping Destinations

Fixoora may ship to customers in the United States and selected international markets.

Available shipping destinations and shipping methods will be displayed during checkout.

Some products may have different shipping availability depending on:

• Product type

• Warehouse location

• Carrier restrictions

• Destination country

• Local regulations

If we are unable to ship your order to the address provided, we will contact you using the email associated with your order.

Shipping Costs

Shipping costs, when applicable, are calculated and displayed at checkout before payment is completed.

From time to time, Fixoora may offer:

• Free shipping

• Promotional shipping rates

• Minimum-order free shipping offers

Any applicable requirements will be clearly displayed on the website or during checkout.

Estimated Delivery Times

Estimated delivery times are provided during checkout or through your order confirmation and tracking information where available.

Delivery estimates are not guaranteed delivery dates.

Actual delivery times may vary due to circumstances including:

• Carrier delays

• Customs processing

• Severe weather

• Peak shopping periods

• Public holidays

• Transportation disruptions

• Incorrect or incomplete addresses

• Remote delivery locations

• Events outside our reasonable control

We recommend allowing additional time for deliveries during major holidays and promotional periods.

Multiple Packages

Some orders may be shipped in more than one package, particularly when products are fulfilled from different warehouses or fulfillment partners.

If this happens:

• Packages may arrive on different dates.

• You may receive separate tracking numbers.

• You will not be charged additional shipping fees beyond those shown at checkout unless otherwise agreed before purchase.

Receiving only part of your order does not necessarily mean that another item is missing.

Please check your shipping confirmation emails and tracking information before contacting us.

Order Tracking

When tracking is available, you will receive a tracking number by email after your order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Tracking information may occasionally take 24–72 hours to display movement after a shipping label has been created.

If your tracking information has not updated for an extended period, contact us at:

hello@fixoora.com

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

Please check:

• Street address

• Apartment or unit number

• City

• State or region

• Postal or ZIP code

• Country

• Contact information

before completing your purchase.

If you notice an error after placing your order, contact us immediately at hello@fixoora.com.

We will do our best to update the address before shipment, but we cannot guarantee changes once an order has entered processing or been shipped.

Fixoora is not responsible for delivery failures caused by incorrect or incomplete address information supplied by the customer.

Undeliverable or Returned Packages

Packages may be returned to the sender because of:

• An incorrect or incomplete address

• Failed delivery attempts

• Failure to collect the package

• Refusal of delivery

• Carrier restrictions

• Other delivery issues

If an order is returned to us as undeliverable, please contact hello@fixoora.com.

Where permitted by law, additional shipping charges may apply if you request that an undeliverable order be shipped again.

Any refund for a returned or refused shipment may be reduced by non-refundable shipping or handling costs where permitted by applicable law and consistent with our Return & Refund Policy.

Lost Packages

If tracking shows that your order has not been delivered within a reasonable period after the estimated delivery window, please contact us at:

hello@fixoora.com

Include:

• Your order number

• The email address used for the order

• Your shipping address

• Any relevant tracking information

We may ask you to confirm details or cooperate with a carrier investigation.

Where appropriate, we will work with the carrier or fulfillment partner to determine the status of the shipment and provide a suitable resolution.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, we recommend that you first:

1. Check around your property and any safe delivery locations.

2. Ask household members or neighbors whether they accepted the package.

3. Check with your building reception, concierge or mailroom where applicable.

4. Allow a short period in case the carrier marked the package as delivered before final drop-off.

5. Contact the carrier using your tracking number.

If you still cannot locate the package, contact us at hello@fixoora.com and we will assist where reasonably possible.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at:

hello@fixoora.com

Please provide:

• Your order number

• A description of the issue

• Photos of the damaged product

• Photos of the packaging where relevant

Please retain the product and packaging until we have reviewed your request.

Damaged or defective items are handled in accordance with our Return & Refund Policy.

International Shipping

International orders may be subject to additional:

• Customs procedures

• Import duties

• VAT

• Taxes

• Brokerage charges

• Local handling fees

These charges are determined by the destination country's authorities and may not be included in the price displayed by Fixoora unless expressly stated at checkout.

Where applicable, the customer may be responsible for customs duties, import taxes or related charges assessed by the destination country.

Customs processing may also cause delivery delays outside our control.

Customs and Import Restrictions

Customers are responsible for ensuring that products ordered from Fixoora can legally be imported into their destination country.

Certain countries may restrict particular products, materials, batteries, liquids or other goods.

If an order cannot be delivered because of local import restrictions, customs refusal or unpaid import charges, any refund will be handled in accordance with applicable law and our policies.

Shipping Restrictions

Certain products may have specific shipping restrictions due to:

• Batteries

• Liquids

• Product dimensions

• Hazardous-material regulations

• Carrier policies

• Destination-country restrictions

When applicable, shipping options may be limited or unavailable during checkout.

Delays Outside Our Control

Fixoora is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

• Customs inspections

• Carrier disruptions

• Extreme weather

• Natural disasters

• Labor disputes

• Government restrictions

• Transportation disruptions

• Postal service interruptions

• Public emergencies

Where possible, we will assist customers in obtaining updated tracking or delivery information.

Order Changes and Cancellations

If you need to change or cancel an order, contact:

hello@fixoora.com

as quickly as possible after placing the order.

We cannot guarantee that an order can be changed or cancelled once it has:

• Entered processing

• Been packed

• Been transferred to a fulfillment partner

• Been shipped

Orders that have already shipped may need to be handled through our Return & Refund Policy.

Returns

Shipping-related returns are subject to our Return & Refund Policy.

Please contact us before returning any item.

Do not send returns to our registered business address unless we have specifically instructed you to do so.

The appropriate return location may depend on the product, warehouse or fulfillment partner associated with your order.

Contact Us

If you have questions about your shipment, delivery or tracking information, please contact:

Email:
hello@fixoora.com

Company:
DIGITAL IMPACT FIXOORA FZCO

Registered Address:
Building A1, Dubai Silicon Oasis
Dubai, Dubai PO6009
United Arab Emirates

Please include your order number whenever contacting us about an existing order.