Return & Refund Policy

At Fixoora, we want you to feel confident with your purchase. If something isn’t right, we’re here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unused, unworn, or in the same condition in which you received it

• In its original packaging, where applicable

• Complete with all accessories, parts, manuals, and other items included with the product

• Accompanied by proof of purchase or your order number

To start a return, contact us at:

hello@fixoora.com

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Address

Approved returns should be sent to:

Fixoora
333 Sylvan Avenue, Ste# LL7
Englewood Cliffs, NJ 07632
United States

Please contact us before shipping your return so we can confirm the return instructions and eligibility.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or different from what you ordered, contact us as soon as possible at hello@fixoora.com.

Please include:

• Your order number

• A description of the issue

• Photos or video showing the problem, where applicable

We’ll review the issue and work with you on an appropriate solution, which may include a replacement, refund, or other resolution.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Items that have been significantly used, damaged, altered, or modified after delivery

• Products missing parts, accessories, or original packaging

• Personalized or custom-made products

• Gift cards

• Products marked as final sale, where clearly stated before purchase

• Personal-care or hygiene-related products once opened or used, where return restrictions are required for health or hygiene reasons

If you’re unsure whether an item is eligible for return, contact us before sending it back.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law or unless the return results from an error on our part.

We recommend using a trackable shipping service for returns. Fixoora cannot guarantee receipt of a returned package that does not have tracking.

Refunds

Once your return is received and inspected, we’ll let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your bank or payment provider additional time to process and post the refund after it has been issued.

Exchanges

If you need a different product or variation, the fastest option is usually to return the eligible item and place a new order once your return has been approved.

For defective or incorrect products, contact us first so we can determine the best solution.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at hello@fixoora.com.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.

Refused or Undeliverable Packages

Orders returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or failure to collect the package may be subject to shipping and handling deductions from any refund, where permitted by law.

Contact Us

If you have any questions about a return or refund, contact us at:

Email: hello@fixoora.com

Mailing Address:
Fixoora
333 Sylvan Avenue, Ste# LL7
Englewood Cliffs, NJ 07632
United States

Fix it. Solve it. Done.