Privacy Policy

Last updated: August 20, 2026

DIGITAL IMPACT FIXOORA FZCO, operating under the Fixoora brand, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Fixoora is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, address, billing address, shipping address, phone number and email address.

• Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

• Account information, including your username, password, security questions, preferences and settings.

• Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.

• Communications with us, including information you provide when contacting customer support or otherwise communicating with us.

• Device information, including information about your device, browser or network connection, IP address and other unique identifiers.

• Usage information, including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, place an order or otherwise provide us with personal information.

• Automatically through the Services, including information from your device when you use our products or services or visit our website, and through cookies and similar technologies.

• From our service providers, including providers that enable technology or process personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes.

Provide, Tailor and Improve the Services

We use personal information to provide the Services, including to:

• Process payments.

• Fulfill orders.

• Remember your preferences and products you may be interested in.

• Send account and order-related notifications.

• Process purchases, returns, exchanges and other transactions.

• Create and manage customer accounts.

• Arrange shipping.

• Facilitate returns and exchanges.

• Enable customers to post reviews.

• Recommend products related to your interests or purchases.

• Improve and personalize the shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including to:

• Send marketing, advertising and promotional communications by email, text message or postal mail.

• Show online advertisements for products or services.

• Personalize advertising based on products you previously viewed, purchased or added to your cart and other interactions with the Services.

Security and Fraud Prevention

We use personal information to:

• Authenticate accounts.

• Provide a secure payment and shopping experience.

• Detect, investigate or take action regarding potentially fraudulent, illegal, unsafe or malicious activity.

• Protect our Services, customers and business.

If you register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other access credentials with anyone.

Communicating With You

We use your personal information to provide customer support, respond to questions, provide effective services and maintain our business relationship with you.

Legal Reasons

We may use personal information to:

• Comply with applicable law.

• Respond to valid legal processes or requests from government or law enforcement agencies.

• Participate in legal proceedings.

• Enforce our terms, policies and agreements.

• Investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy.

This may include:

• Shopify, vendors and service providers that perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.

• Business and marketing partners that help us provide advertising and marketing services.

• Third parties where you direct, request or consent to the disclosure.

• Our affiliates or corporate group, where applicable.

• Parties involved in a business transaction such as a merger, acquisition, financing, reorganization or bankruptcy.

• Government authorities or other parties where disclosure is required to comply with applicable law, legal obligations, subpoenas, search warrants or similar lawful requests.

We may use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites.

Depending on where you live, you may have the right to opt out of certain uses of your personal information for targeted advertising.

You can exercise those rights here:

https://fixoora.com/pages/data-sharing-opt-out

Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit may be transmitted to and shared with Shopify and other third parties that may be located outside the country in which you reside.

We may also use Shopify features that incorporate information obtained from your interactions with our store, along with interactions involving other merchants and Shopify.

In these circumstances, Shopify may be responsible for certain processing of your personal information.

To learn more about Shopify’s privacy practices, visit:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:
https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, terms and conditions.

We do not guarantee and are not responsible for the privacy or security of third-party websites or platforms, including the accuracy, completeness or reliability of information found on those websites.

Information you provide in public or semi-public areas, including information shared through third-party social networks, may be visible to other users.

The inclusion of a third-party link does not necessarily mean that Fixoora endorses that website, its content or its operators.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us at:

hello@fixoora.com

You may request that the relevant personal information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or completely impenetrable, and we cannot guarantee perfect security.

Information transmitted over the internet may also not always be secure while in transit. We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

How long we retain personal information depends on several factors, including whether we need the information to:

• Maintain your account.

• Provide the Services.

• Comply with legal obligations.

• Resolve disputes.

• Enforce agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information.

These rights may not be absolute and may apply only in certain circumstances.

Right to Access / Know

You may have the right to request access to personal information we hold about you.

Right to Delete

You may have the right to request deletion of personal information we maintain about you.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right of Portability

You may have the right to receive a copy of personal information we hold about you and, in certain circumstances, request that we transfer it to another party.

Right to Opt Out of Sale or Sharing for Targeted Advertising

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or processing for purposes considered targeted advertising under applicable privacy laws.

You may exercise those rights here:

https://fixoora.com/pages/data-sharing-opt-out

If you visit our website with the Global Privacy Control (GPC) preference signal enabled, we may automatically treat that signal as an opt-out request for the device and browser you are using where required by applicable law.

If the device can be associated with a Shopify account, the opt-out may also be applied to that account.

More information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

Other than Global Privacy Control, we may not recognize other “Do Not Track” signals sent by browsers or devices.

Managing Communication Preferences

We may send promotional emails to you.

You may unsubscribe from promotional messages at any time using the unsubscribe link included in our emails.

Even if you opt out of marketing communications, we may continue sending non-promotional communications related to your orders, account, transactions or customer service requests.

Additional Rights for UK and European Economic Area Residents

If you reside in the United Kingdom or European Economic Area, and subject to applicable exceptions and limitations, you may have additional rights.

Objection to Processing and Restriction of Processing

You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.

Withdrawal of Consent

Where we rely on consent to process your personal information, you may withdraw that consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Privacy Rights

You may exercise applicable rights through the options provided by the Services or by contacting us at:

hello@fixoora.com

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing a request, as permitted or required by applicable law.

You may also be permitted to designate an authorized agent to make a request on your behalf. We may require proof that you authorized the agent to act for you and may also require you to verify your identity directly.

We will respond to valid privacy requests within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us at:

hello@fixoora.com

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

For customers in the European Economic Area, information about national data protection supervisory authorities is available through the European Data Protection Board:

https://edpb.europa.eu/about-edpb/about-edpb/members

International Transfers

We may transfer, store and process personal information outside the country in which you live, including in jurisdictions where DIGITAL IMPACT FIXOORA FZCO, Shopify, our service providers or business partners operate.

If we transfer personal information outside the European Economic Area or United Kingdom, we will rely on recognized legal transfer mechanisms where required, such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms issued by the relevant UK authority, unless the destination country has been recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our business practices.

• The Services.

• Operational requirements.

• Legal or regulatory requirements.

When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date.

Where required by law, we may also provide additional notice of material changes.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any privacy rights available to you, please contact us:

Email:
hello@fixoora.com

Company:
DIGITAL IMPACT FIXOORA FZCO

Registered Address:
Building A1, Dubai Silicon Oasis
Dubai, Dubai PO6009
United Arab Emirates

For purposes of applicable data protection laws, DIGITAL IMPACT FIXOORA FZCO is the data controller of your personal information.